Last Updated: 01 January 2015

1. Consequences of Default

1.1 “Supplier” shall mean “Interlingual Language Services Pty Ltd” ABN 53 656 297 746, its successors and assigns or any person acting on behalf of and with the authority of the Supplier.

1.2 “Customer” shall mean the person, organisation or entity referred to as the Customer or any person acting on behalf of and with the authority of the Customer.

1.3 Interest on overdue invoices shall accrue daily from the date when payment becomes due until the date of payment, at the rate of 2% per calendar month and such interest shall compound monthly at such a rate after as well as before any judgement.

1.4 The Supplier reserves the right to refer the collection of any outstanding accounts to a debt collection agency without notice to the Customer.

1.5 The Customer agrees to be liable for any recovery costs and expenses the Supplier incurs as a result of the referral of the debt to a debt collection agency and furthermore the Customer agrees that section 27 (1) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld) does not apply to this agreement.

1.6 In the event that the collection of the debt is referred to the Supplier’s lawyers, the Customer accepts liability for and indemnifies the Supplier for all of the Suppliers legal costs on a solicitor-client basis.

Terms and Conditions for quotes

Interlingual Language Services Pty Ltd., has a detailed information of terms of conditions.

1. Services: Upon acceptance, Interlingual Language Services Pty Ltd., will perform the services described in the estimate. Any additional services requested and not covered by the estimate will incur additional charges.
2. Timeframe: The services will be completed, and delivery will be made in accordance with the schedule in this quote, or as otherwise approved by the parties in writing.
3. Changes: Changes in the specifications, quantities, schedule or other aspects of the services that are requested or approved by you do not become binding upon Interlingual Language Services Pty Ltd., unless accepted by Interlingual Language Services Pty Ltd. in writing.

Cancellations (Translations)

• Once a quote has been accepted via email, the customer automatically agrees to these terms & conditions
• Translation of any kind of document does not warrant the authenticity, legality or source of the original document
• if the quote has already been accepted Cancellations must be agreed by both parties
• Cancellations will incur a fee equal to 30% of the total invoice plus any translation completed up to the date of cancellation

Cancellations (Interpreting Services)

• Once a quote has been accepted via email, the customer automatically agrees to these terms & conditions
• Cancellation provided with more than 72 hours, will incur in a 35% cancellation fee of the total amount of the invoice.
• Cancellations provided within 48 and 72 hours will incur in a 60% cancellation fee of the total amount of the invoice.
• Cancellations provided within 48 hours of the job, will incur in a 100% cancellation fee of the amount of the invoice.

 

Cancellations (Interpreting Equipment)

Please note that cancellations for any interpreting equipment are strictly non-refundable, including postage managed by a third party (e.g. TNT), which is paid in advance to them by our team. 

Cancellation of Other Fees:

Please be advised that all expenses pertaining to flight bookings, accommodation reservations, airport travel fees, meal allowances, interpreting equipment (including postage by a third party) and any other related fees incurred in relation to the engagement of an interpreter through our service are strictly non-refundable. 

These charges reflect out-of-pocket expenses that are directly passed onto third parties such as airlines, hotels, and other service providers. Therefore, upon confirmation of your booking, these fees become immediately non-refundable.

Terms and Conditions for Invoices

We reserve the right to refer the collection of any outstanding accounts to a debt collection agency without notice to you.

You agree to be liable for any recovery costs and expenses we incur as a result of the referral of the debt to a debt collection agency and furthermore you agree that section 27 (1) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld) does not apply to our agreement.

In the event that the collection of the debt is referred to our lawyers, you accept liability for and indemnify us for all of our legal costs on a solicitor-client basis.

Interest on overdue invoices shall accrue daily from the date when payment becomes due until the date of payment at the rate of 2% per calendar month.