Home > Terms & Conditions
ABN 53 656 297 746 • Effective date: 01 June 2026 • Version 2.0
These Terms and Conditions govern the supply of language services by Interlingual Language Services Pty Ltd to its customers. Please read them carefully. By accepting a quote or engaging us to provide services, you agree to be bound by these Terms and Conditions.
1.1 “Supplier”, “we”, “us” or “our” means Interlingual Language Services Pty Ltd (ABN 53 656 297 746), its successors and assigns, or any person acting on behalf of and with the authority of the Supplier.
1.2 “Customer”, “you” or “your” means the person, organisation or entity referred to as the Customer in a quote or order, or any person acting on behalf of and with the authority of the Customer.
1.3 “Services” means the translation, interpreting, transcription, subtitling, voiceover, conference interpreting equipment hire and any related services described in a quote or otherwise agreed in writing.
1.4 “Quote” means a written estimate provided by the Supplier setting out the Services, fees and timeframe.
1.5 “Working day” means any day other than a Saturday, Sunday or public holiday in Queensland (or, where the Services are provided in another State or Territory, a public holiday in that State or Territory). Periods of notice expressed in working days do not include weekends or public holidays.
2.1 Once a Quote has been accepted (including by email), the Customer is taken to have read and agreed to these Terms and Conditions.
2.2 Upon acceptance, the Supplier will perform the Services described in the Quote. Any additional services requested and not covered by the Quote will incur additional charges.
2.3 Unless stated otherwise, a Quote is valid for 30 days from its date of issue.
2.4 Changes to the specifications, quantities, schedule or other aspects of the Services requested or approved by the Customer are not binding on the Supplier unless accepted in writing by the Supplier and may affect the fees and timeframe.
3.1 The Services will be completed and delivered in accordance with the schedule in the Quote, or as otherwise agreed by the parties in writing.
3.2 Any delivery timeframe is an estimate only. The Supplier is not liable for delays caused by matters beyond its reasonable control, or by the Customer providing incomplete, illegible or late materials.
4.1 The Customer is responsible for ensuring that materials supplied to the Supplier are complete, accurate and legible, and that the Customer has the right to provide them.
4.2 Translation, interpreting or transcription of any document or material does not warrant the authenticity, legality or source of the original.
5.1 The Customer must pay the fees set out in the Quote (or otherwise agreed in writing) by the due date stated on the Supplier’s invoice.
5.2 Unless expressly stated otherwise, fees are exclusive of GST. Where GST applies, it will be added to the invoice and payable by the Customer.
5.3 Interest on overdue invoices accrues daily from the date payment becomes due until the date of payment, at the rate of 2% per calendar month, compounding monthly, and applies after as well as before any judgment.
6.1 The Supplier reserves the right to refer the collection of any outstanding account to a debt collection agency without notice to the Customer.
6.2 The Customer agrees to be liable for any recovery costs and expenses the Supplier incurs as a result of referring the debt to a debt collection agency, and agrees that section 27(1) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld) does not apply to this agreement.
6.3 If collection of the debt is referred to the Supplier’s lawyers, the Customer accepts liability for and indemnifies the Supplier for all of the Supplier’s legal costs on a solicitor-client basis.
7.1 Once a Quote has been accepted, any cancellation must be agreed by both parties.
7.2 Cancellation will incur a fee equal to 30% of the total invoice, plus the cost of any translation completed up to the date of cancellation.
8.1 Once a Quote has been accepted, the Customer is taken to have agreed to these Terms and Conditions.
8.2 Cancellations made more than 3 working days before the scheduled assignment will incur a cancellation fee of 35% of the total quoted amount.
8.3 Cancellations made between 2 and 3 working days before the scheduled assignment will incur a cancellation fee of 60% of the total quoted amount.
8.4 Cancellations made less than 2 working days before the scheduled assignment, or where the Customer fails to attend, will incur a cancellation fee of 100% of the total quoted amount.
8.4 For the purpose of calculating notice, working days exclude weekends and public holidays (see clause 1.5).
9.1 Cancellations for any interpreting equipment hire are strictly non-refundable, including postage managed by a third party (for example, TNT), which is paid in advance by the Supplier.
These Terms and Conditions govern the supply of language services by Interlingual Language Services Pty Ltd to its customers. Please read them carefully. By accepting a quote or engaging us to provide services, you agree to be bound by these Terms and Conditions.
10.1 All expenses incurred in relation to the engagement of an interpreter through the Supplier’s service are strictly non-refundable. This includes flight bookings, accommodation reservations, airport and travel fees, meal allowances, interpreting equipment, and any related costs, including third-party postage.
10.2 These charges reflect out-of-pocket expenses paid directly to third parties such as airlines, hotels and other service providers and, upon confirmation of the booking, become immediately non-refundable.
11.1 The Supplier treats all documents, recordings and information provided by the Customer as confidential and handles them in accordance with its professional obligations and its Privacy Policy.
11.2 The Supplier’s translators, interpreters and staff are bound by confidentiality obligations and will not disclose the Customer’s information to any third party except as required to provide the Services or as required by law.
12.1 Ownership of intellectual property rights in a completed translation or other deliverable passes to the Customer upon full payment of the relevant invoice.
12.2 Until full payment is received, the Supplier retains all intellectual property rights in the deliverables. The Customer retains all rights in the source materials it provides.
13.1 Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on the Customer by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.
13.2 To the extent permitted by law, the Supplier’s liability for a failure to comply with a consumer guarantee (other than a guarantee that cannot be limited) is limited, at the Supplier’s option, to re-supplying the Services or paying the cost of having the Services re-supplied.
14.1 To the maximum extent permitted by law, and subject to clause 13, the Supplier is not liable for any indirect, special or consequential loss, and the Supplier’s total liability arising out of or in connection with the Services is limited to the amount paid by the Customer for the Services giving rise to the claim.
15.1 The Supplier is not liable for any failure or delay in performing the Services to the extent caused by events beyond its reasonable control, including natural disasters, illness, industrial action, failure of telecommunications or third-party services, or acts of government.
16.1 The Supplier collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and its Privacy Policy, available at interlingual.com.au/privacy-policy.
17.1 These Terms and Conditions are governed by the laws of the State of Queensland, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force.
18.2 These Terms and Conditions, together with the accepted Quote, constitute the entire agreement between the parties and supersede any prior understanding or arrangement.
18.3 The Supplier may update these Terms and Conditions from time to time. The version in force at the date a Quote is accepted applies to that engagement.
